Why We Use Cookies
We use cookies to:
- Enable essential features - Login sessions, security
- Remember your preferences - Language, display settings
- Understand usage - Analytics, site performance
- Improve user experience - Analytics to optimize the site
Types of Cookies We Use
Strictly Necessary Cookies
Required for the website to function. Cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
user | Stores session and user preferences | 1 year |
tgm_cookie_consent | Remembers your cookie preferences | 1 year |
Functional Cookies
Enable enhanced functionality and personalisation.
| Cookie | Purpose | Duration |
|---|---|---|
panel_language, url_languge | Remembers language preference | 1 year |
city, country | Stores your location for survey targeting | 1 year |
device, deviceType | Remembers your device type | 1 year |
Marketing & Attribution Cookies
Help us understand how you found us and measure campaign effectiveness.
| Cookie | Purpose | Duration |
|---|---|---|
_fbp | Facebook Pixel - tracks visits from Facebook ads | 90 days |
lead_id | Identifies which campaign brought you | Session |
referrer, referrerPage | Tracks the source of your visit | Session |
userAgent | Browser and device information | Session |
Analytics Cookies
We use Google Tag Manager and Google Analytics to understand how visitors use the website.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
_ga, _ga_* | Google Analytics | Distinguishes unique users, persists session | 2 years |
_gid | Google Analytics | Distinguishes users | 24 hours |
_gat | Google Analytics | Throttles request rate | 1 minute |
_gcl_* | Google Tag Manager | Conversion tracking | 90 days |
Security Cookies
Protect against spam and abuse.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
_GRECAPTCHA | Google reCAPTCHA | Bot protection, spam prevention | 6 months |
rc::* (localStorage) | Google reCAPTCHA | Stores reCAPTCHA state | Session |
Fraud Detection Cookies (Research Shield™)
Set during survey participation by our Research Shield™ quality assurance system. These are strictly necessary for fraud detection and do not require consent.
| Cookie/Storage | Provider | Purpose | Duration |
|---|---|---|---|
| Session cookies | Research Shield™ (TGM Research) | Session management and fraud detection during survey participation | Session |
| Device fingerprint identifiers | FingerprintJS | Device identification for duplicate participation detection | Session / Persistent |
Customer Support Cookies
Enable our customer support chat functionality (available after login).
| Cookie/Storage | Provider | Purpose | Duration |
|---|---|---|---|
hs-beacon-* (localStorage) | HelpScout Beacon | Stores chat session, message history, user preferences | Persistent |
Third-Party Services
We use cookies and similar technologies from the following third parties:
Google (Analytics & Tag Manager)
Web analytics and tag management for understanding website usage.
- Provider: Google LLC, USA (DPF certified)
- Privacy Policy: policies.google.com/privacy
- Opt-out: Google Analytics Opt-out Browser Add-on
Google reCAPTCHA
Protects forms from spam and automated abuse.
- Provider: Google LLC, USA
- Privacy Policy: policies.google.com/privacy
- Note: Required for registration and login security
HelpScout Beacon
Customer support chat widget (available after login).
- Provider: Help Scout PBC, USA (DPF certified)
- Privacy Policy: helpscout.com/privacy
Research Shield™ (Fraud Detection)
Survey response quality assurance and fraud detection during survey participation.
- Provider: TGM Research Pte. Ltd. (same Data Controller) with sub-processors FingerprintJS, Inc. (USA) and IPQualityScore (USA)
- Privacy Policy: privacy.researchshield.com
- Note: Cookies set during survey participation only; strictly necessary for fraud detection (ePrivacy Art. 5(3))
Facebook Pixel
Measures effectiveness of Facebook advertising campaigns.
- Provider: Meta Platforms, Inc., USA (DPF certified)
- Privacy Policy: facebook.com/privacy/policy
- Opt-out: Facebook Ad Preferences
Managing Cookies
Cookie Consent Banner
When you first visit our website, a cookie consent banner is displayed that lets you choose which categories of non-essential cookies you accept. This is the primary mechanism for managing cookies on our site.
- Presents accept and refuse options with equal prominence
- Does not use pre-ticked checkboxes — all non-essential categories are off by default
- Does not use cookie walls — you can access the website without accepting non-essential cookies
- Records your consent choice and does not re-prompt until your preference expires or you clear it
- Allows granular consent by cookie category (Essential, Functional, Analytics, Marketing)
Changing Your Preferences
You can change your cookie preferences at any time by clicking "Cookie Settings" in the website footer. You may also withdraw consent by contacting privacy@tgmpanel.com. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal. Upon withdrawal, non-essential cookies will be removed and will not be set again until you provide new consent.
Browser Settings
In addition to the consent banner, you can control cookies through your browser settings:
Note: Blocking essential cookies may prevent the website from functioning properly. Some features may not be available if you disable cookies.
Opt-out Options
| Service | How to Opt-out |
|---|---|
| Google Analytics | Install browser add-on |
| Facebook Pixel | Facebook Ad Preferences |
Changes to This Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
TGM Research Pte. Ltd.
6001 Beach Road, #22-01 Golden Mile Tower
Singapore 199589
Cookie/Privacy inquiries: privacy@tgmpanel.com